E.G. (elainegrey) wrote,


In face-palms at work, i sent an email to colleagues titled, "Has escalation in support changed? And the folks who manage [product] support?" with a paragraph beginning, "Below is a particularly disturbing example of what seems like an automated response and [our] staff not reading." A colleague replied to that message, adding our support staff and the customer. I'm not sure how horrified to be.
This is also posted at https://elainegrey.dreamwidth.org/869783.html .
Tags: work

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